The support
people at my hosting provider have always been excellent in my opinion and I
raised a support ticket just before 11:00am as you can see they resolved my
problem quickly and in a friendly manner, I always have couple of lines of what
can be termed chit-chat with them.
11:03am (Ticket
receipt confirmation)
11:21am
(Request for access)
11:51am (Solved)
12:02am (Explanation of what had happened)