The support
people at my hosting provider have always been excellent in my opinion and I
raised a support ticket just before 11:00am as you can see they resolved my
problem quickly and in a friendly manner, I always have couple of lines of what
can be termed ‘chit-chat’ with them.

11:03am (Ticket
receipt confirmation)

11:21am
(Request for access)

11:51am (Solved)

12:02am (Explanation of what had happened)

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