Well I never? Part II

After a hard days slog at the office I arrived home to an excited daughter “Dad! Dad! PC World has rang, they say my ipod is ready but can I bring my speakers down”. Being the cynical person I am my eyes narrowed, why do they want your speakers? And how come its only been two days? Thats not long enough to send it away have it fixed and then returned to the store!

Off we set to brave the M6 at rush hour period normally I would have left it till the weekend but teenagers who have had their toys confiscated are dangerous beasts and I’m not getting any younger.

Having parked we ambled into the store heading to the Customer Services Desk, I explained we’d had a phone call that my daughters ipod is ready and handed over the paperwork. “Ah yes we’ve tested the ipod and its fine” Really? “Yeah Dave has gone round every docking station and we cant find anything wrong” OK we’ll here are the speakers we purchased from here that you asked us to bring down. “Well as I say its fixed” Erm can you humor me and try her ipod in these speakers?

The guy sort of grabbed at the bag and scuttled over to his three lanky mates  all looking most put out that they could no longer look at Sharon the floor tarts cleavage. Next thing was Lady Ga Ga bellowing out at 300 decibels while said 3 morons bent over and moved their ears along the speaker frontage! I knew straight away what they was doing “We cant hear any buzzing at all the sound is perfect”.

I know, who said it had anything to do with music? Switch the music off, now I must have been speaking Turkish or something as the so called Tec Guy looked at me with a totally bemused look on his face, go on switch it off, now disconnect  the ipod, reconnect the ipod and press the ipod button on the speakers, can you hear it?

Suddenly the 3 stooges Ug, Og and Gog started nodding at each other just to emphasis my point I said to connect my ipod and notice that there was no sound as I knew full well their next defense would have been to blame the speaker. “Well have to send it away” but thats what you said two days ago? “We test them here but we cant fix them here” so what you are really saying is you switch them on to make sure people aren’t lying?

It was then my daughter exploded at the poor guy, what the hell are you playing at? You could have done all this when my dad brought it down! You’ve wasted two days and I’ve been without my ipod I could have rescued the poor guy but then I thought stuff it I have to live with that you can have a taste of it mush. The drive back home was very tense and very quiet we await the next call from PC World. :-/

Well I never?

One of my daughters had an ipod touch  for Christmas it was slightly poorly in that only the default apps would work anything new that she purchased off itunes refused to work. I sorted this out by formatting it then resetting it [Do not use or recover from the backup it will have the corruption on] everything seemed fine and she was happy using it as a social networking, music and gaming device.

For her birthday she decided to buy a docking station come speaker unit it seems a decent enough little unit for the price she paid so we get back home from PC World and she plugs everything in, “Dad, the speakers are buzzing” sure enough there was a horrid buzzing sound when the ipod was connected this seemed to be related to the charging you could literally see the connection between the buzz and the battery charge pulse image.

I plugged my ipod 30GB in, no noise. Plugged my other daughters ipod touch in, no noise. So it had to be the ipod not the speakers, filled with dread I made my way to that font of all knowledge PC World Customer Services. Out trundles one of their Tech Guy’s I explained the issue to him whereupon he says “Ah well you see this is the problem with these modern devices, all this multi tasking puts a lot of strain on the hardware” Really? I said warming to the humor that I know is about to unfold, “Yes you’d be surprised at the amount of worn out units we see, basically people have worn them out by using too many apps all at once”.

Of course I didn’t let on I was in IT myself as that would spoil the fun so I nodded like window licker and stared at him faining awe at his breadth of knowledge. “We will have to send it away” Oh dear “yes it will be anything from 7 to 28 days” can it be repaired then? “Well its is a highly technical piece of equipment they will have to test it obviously then worse case they will have to open it up” OMG that sounds very serious “Yes there are a lot of delicate and intricate parts inside its a very specialist job thats why we send them away”.

It never ceases to amaze me the rubbish PC World people come out with one of my favorite pastimes is standing next to them as they sell the wrong kit to some poor 78 year old. Its painfully obvious there is a badly shielded cable in the ipod which is causing interference with the speakers so all this cobblers about multi tasking and wearing parts out is just Mr Tech Guy building his part up and have more respect for them if they said “Do ya wanna go large on that?”.